Privacy policy
This Privacy Policy explains how Readore collects, uses and protects your personal information when you browse our online eBook store or buy eBooks from us. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
Who we are
Readore, Harsh Tower, Postal Park, Bansdroni, Kolkata 700070, West Bengal, India. Email: [your email address]. Phone: +91 7278212650.
What we collect
• Order details: your name, email address, phone number and billing address.
• Account details: your login email and order history, if you create an account.
• Payment details: handled by our secure payment providers. We never see or store your full card, UPI or bank details.
• Messages: anything you send through our contact or review forms.
• Technical data: your device type, browser, IP address and the pages you visit, collected through cookies and similar tools.
How we use your information
• To process your order and deliver your eBook download link.
• To send order confirmations, receipts and support replies.
• To send new-release emails, only if you subscribe. You can unsubscribe at any time.
• To keep our store secure and prevent fraud.
• To understand which eBooks and pages are popular, so we can improve the store.
• To meet legal and tax obligations.
Who we share it with
We do not sell your personal information. We share it only with trusted service providers that help us run the store:
• Shopify, which hosts our store and checkout.
• Payment gateways and banks, to process your payment.
• Email and analytics tools, to send messages and measure traffic.
• Government or legal authorities, when the law requires it.
These providers may process data on servers outside India. They are bound to protect it.
Cookies
We use cookies to keep your cart, remember your light or dark mode choice, and measure store performance. You can block cookies in your browser settings, but parts of the store may not work as expected.
How long we keep your data
We keep order records for as long as needed for accounting, tax and legal purposes. Other data is kept until you ask us to delete it or it is no longer needed.
How we protect your data
Our store uses HTTPS encryption. Access to your data is limited to people who need it. No method of online storage is completely risk-free, but we work to protect your information.
Your rights
You can ask us to access, correct or delete your personal data, to withdraw your consent, or to stop marketing emails. Email [your email address] and we will respond within a reasonable time.
Children
Our store is meant for adults and for parents buying for their children. We do not knowingly collect data from children under 18 without a parent or guardian's consent.
Grievance Officer
Name: [Grievance Officer name]. Email: aysufashion@gmail.com. Phone: +91 7278212650. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date shown at the top.